WOW!!!!!!!!! I cant say more about Suzanna Barnette and Mercedes of Santa Rosa. I bought a car sight unseen and they helped me feel comfortable and made the purchase effortless. Suzanna Barnette even helped with shipping. This is the only Mercedes dealer I will use from this point forward. Thanks a million Suzanna!!!!!
Wow very impressed with the service! I was having all kinds of trouble with my CLK alternator! I bought after maket parts, couldn't quite get it to work. Sam in the parts department was incredible!!! He talked me through the process and got me back on the road! Thanks Sam!!!!!
Rick is the man! Great cars. Great people.
Dropped off a van, the people was very helpful and courteous
What nice people excellent customer service very helpful in the Mercedes parts. Nice coffee and cookies. Thank you guys. Sean M Dower
The service department here is awesome. My service advisor, Deric, has been nothing but helpful and friendly. My brand new A220 started having an engine issue a month in and one of my Pirelli tires bubbled out within that time. Deric made the entire process go without a hitch, calmed my anxieties about my tire, and went above and beyond to help me out. He sent me a Lyft for when I needed to go to work or home when my car was in service - pretty awesome perk! I also got a sweet ride as a rental when my ...
The best service and such nice guys! The Parts answer service guys are patient and do a great job. Thanks for amazing service. The kids at the rental counter/cashier could use coaching up on old school customer service. They don't make eye contact, or look you in the face when they go over your receipt. They look down and point and then go back to their conversation.
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