Deric O'Shaughnessy gave me the best customer service I've ever had. Through a series of obstacles he was committed to making sure my vehicle was fully taken care of. When I became overwhelmed by the process he was kind and responsive, going the extra mile to help, making sure I got what I needed. Thank you, Deric. It's so good to know there are people like you in the business. You are a credit to Merced Benz
Exceptional Service department. They work as a coordinated Team to take care of their customers. We had our vehicle serviced today in the midst of this pandemic and in between fire and smoke events. The Family Team made us feel secure and safe while they serviced our vehicles. Everything about this dealership is absolutely outstanding. From the moment you drive into the Service Bay and you pick up your car they treat you with incredible car and attention to your specific needs.
Thanks to Dave and the team at Santa Rosa . Stopped in on our road trip down from Canada and they were able to service our sprinter that afternoon . So impressed by the professionalism and the fantastic service . Highly recommend .
Steven Zucor was wonderful to work with and got the car that I wanted for me.Everyone at your dealership was so nice .It was the best experience ever buying a car.Steven was so professional and patient since I’m an older client and I so appreciated that.I will recommend your company and Steven to anyone buying a Mercedes .Bonnie Seyranian
I want to fully recommend working with Steve Zukor at MB of Santa Rosa. He is knowledgeable, provides great service before and after the sale, is honest, and gives me all the detailed information and coaching I need. You will not be disappointed.
Easy experience. No pressure. Very helpful and willing to search for what we wanted. Will recommend to friends and family in search of a Mercedes.
I drove over 85 miles to come and look at a Mercedes-Benz. This dealership was no pressure, very courteous, and a wonderful experience. My sales associate was Steven. He was just lovely, knowledgeable, and very respectful. I could not believe, I was in a dealership buying a car. I was more like I was buying a dress. I would highly recommend buying a vehicle from them.
I had a great experience with Mercedes Santa Rosa. Steven Zukor helped me to find the car I was looking for for 6 weeks, and when we found it he helped me make it work for me to purchase the car quickly and with ease. Thank you Steven! Gabby was the product specialist who helped show me all that my Mercedes had to offer and she was great too!
We couldn't be happier with our experience at Mercedes Benz of Santa Rosa! The entire staff was attentive and knowledgeable and really helped us with buying our new GLK! Steve Zukor was especially helpful. Since we didn't know that much about the cars, Steve insisted that we try several models before settling on the one that best suited our needs and budget. He was extremely patient in explaining all the different models and options and knew everything about the cars. We will definitely be recommending Steve and Mercedes of Santa Rosa to all our friends! Ken and Mirna ...
Super happy with the whole experience I had at Mercedes. Steven Zukor was my salesperson and he went out of his way to make sure I had all my questions answered. He is very knowledgeable about the cars and other cars that I was comparing with. I definitely didn't think I would be going home with a Mercedes but I am so happy that I did. Everyone I interacted with at the dealership was kind and helpful which made the experience even better. Thank you Steven Zukor!
Upon seeing SUV advertised on Cars.com, I contacted Mercedes Benz of Santa Rosa where it was being sold. Never thought buying a used car could be a pleasant experience but in this case it was exactly that. The sales representative Steven Zucor made the transaction easy and stress free. Could not be more pleased with the car and the dealership sales people.
After such a poor experience with a different luxury brand, Steven restored my faith in the car shopping experience. And just when I thought I had gotten the best deal at another MB dealership - Steven was able to not only meet but he beat out their lowest quote! Best part...the transaction was completed in minutes! I love my CLA!
I bought a used ML350 from Steven Zukor. I have bought a ton of cars, and this definitely was the best car buying experience so far. I was looking at a different SUV on the lot and he found one that suited my needs better and I love it! There was no pressure and the whole process was very quick. Will be coming back for my next MB!
I recently purchased a certified preowned car from Steven and my experience was so simple, quick and easy. He found exactly what I wanted and had me out the door in less than an hour. I am so excited about my new car and will definitely continue purchasing all my vehicles from him. Highly recommend!
Rick Stuflick was very knowledgeable about the myriad of option packages and interdependencies on our GLC's. We actually ordered 2 vehicles from the factory 6 months apart, and Rick was incredibly helpful. We even tracked the ship as transited across the Atlantic, thru the Panama Canal, and into Long Beach. Rick is pretty into the technology aspect of the vehicle and helped navigate all the different possible configurations.
Just invested on my dream car, and Rick that made super easy for me! Follows up with you through the whole process and makes sure you are happy! Ask for Rick!
It was probably the easiest and most professional procedure I have ever experienced at any Mercedes dealer.. You are an excellent representative of Mercedes Benz.
My Representative, Rick Stuflick, was extremely professional and provided both a successful transaction and and enjoyable experience . I have purchased probably 25 or 30 cars in my days and I can find a no more better interchange than dealing with Rick and the folks of Santa Rosa Mercedes Benz The exact kind of vehicle, right color, right features and functions and a fair and flexible price produced a winning result. So far - the car runs and looks great and is just what I hoped for - thanks Rick and Stan
After what could have been a deal breaker when the car we were trying to buy had an unexpected airbag recall, Steven Z. went to great lengths to locate a replacement with even better options. They had it shipped and then drove it directly to my home. Thank you!!!
I have purchased over 40 cars in my life. I'm pretty familiar on what goes into a sale. Rick is a no fuss salesman, who has the integrity and kindness to get the deal done! I purchased the car with no hassle. He had paperwork completed in an expedited in a professional manner. It was obvious, that the dealership respected his clients and supported him on the sale. He is such a great guy! He spent over an hour walking me through the Mercedes s550 features, there were many. He is an expert and I can't imagine purchasing another ...
After researching different small SUVs, my husband and I decided to go to Mercedes-Benz of Santa Rosa on December 27, 2017 to look at the GLC 300 which had great reviews on various websites. We ended up looking at three different ones and I test drove two. Rick, our salesperson, was very knowledgeable and thorough in his explanation of the features on all the models we looked at. In the end, we purchased the last GLC 300 I test drove. The buying experience seemed effortless to us. We highly recommend anyone looking for a luxury car to go to this dealership.
It is a long story but the ending is a happy one. Suzanna Barnette and her manager Mr. White knew what I needed and went out of their way to get it for me. The customer service is fantastic. Everyone has been helpful and gone beyond my expectations. A special thanks to Kris also in parts for his research. Gabriela was also patient and informative while helping introduce me to my new car.
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