Customer Testimonials
Always courteous, accurate, timely and clean at finish!! We’ve had all our Mercedes Benz vehicles purchased & serviced here since 1989! Never disappointed!
Very smooth experience from start to finish. Working out the numbers over the phone made it super rqsy
Low key, respectful, explained everything, accommodated my needs, a very pleasant experience. I do not like loud and noisy dealerships, so it was perfect.
Rusty is hands down the best person i've met at a dealership. He's very knowledgeable about the vehicle and took care of me through and through. I loved the transparency of the dealership with regards to pricing, and also the no xx attitude. I walked out with the car in under two hours.. If only all the dealership could be like the Mercedes of Santa Rosa and everyone could be like Rusty!
had a great experience buying my car! Steve was extremely helpful throughout the entire process. He provided detailed information, answered all my questions clearly, and was very direct and transparent — which I really appreciated. There was no pressure, just honest and straightforward communication. Sandra was also wonderful to work with. She made everything smooth and easy from start to finish. Overall, a fantastic car-buying experience. Highly recommend working with Steve and Sandra!
Excellent service! Prompt, efficient and I’m very pleased with my auto service. Mercedes Benz of Santa Rosa is my go to place for our vehicles.
Without a doubt, it was one of the best services I have had you kept me informed you kept me in touch and everything was done exactly as they said they would do
They were able to get me scheduled next day. The service was quick and my car was spotless at the end of service.
In at 0800L, out at 0930L! On time, efficient, quality service, what more can a customer ask for. Thank you!
The staff at this dealership go above and beyond to ensure that customers are not just happy, but delighted, with the service they receive. The staff are knowledgeable, friendly, efficient and excellent communicators.
The lack of timely information, changes, and most important the lack of customer active listening was painful to deal with. Your staff utilizes big words, like transparency etc, however, actions don't reflect that. I wonder if some of this was driven by my accent and the perception I would not understand. Also maybe train your staff not to talk over customer and again demostrate active listening.
I've been buying vehicles from them since 2009. Their service staff and prompt responses are truly exceptional!
The service advisor Katie did a great job for me. Very prompt and courteous. I wish the previous repair from Feb 6 had lasted longer yet that has both to do with Katie.
I have bought six Mercedes cars from them, and when I bought the last one in 2020, I bought one for my wife as well. They run a very good business.
Great service experience with our Sprinter van at Mercedes-Benz of Santa Rosa. They were able to get me in promptly and were quick and efficient at diagnosing the problem and quickly repairing the issue. Thank you!
Great service as usual. Katie is wonderful and takes good care of her customers. I highly recommend Katy.
Clean facilities, and very good communication about statuses service on my car. Friendly and knowledgeable staff
Steve is knowledge with the MB product line. Not overbearing allows the time to process the information in a pleasant conversational voice .
Glen and crew were very helpful in navigating a tricky problem with my Sprinter’s computer. Also replaced some leaky hoses, battery, etc. Driving like new. Some of it was covered so didn’t cost me an arm and a leg this time!
Bill was an excellent service advisor. Also to my surprise when I went to go pay my bill, you guys gave me half off my service so thank you. It’s a pleasure doing business with you.
Deric explains things very well. He’s welcoming and very nice. I really like the video walk-around done by the tech.
Glenn Brown was excellent to deal w/ regarding service for my Sprinter van. Glenn was able to immediately answer the questions I had regarding extended fuel tank and mileage and level tracking. Glenn arranged for transportation to and from downtown Santa Rosa, so I didn't have to wait in the waiting room. He contacted me promptly when the service was completed and arranged for transportation back to the service facility. Overall, Glenn is an excellent Mercedes representative as well as an advocate for the Santa Rosa area. The service facility was clean altho' the waiting area is small.
Deric is always very professional. He offers amazing mechanical advice. He goes out of his way to make sure me feel welcomed. Deric always keeps me in the loop by actively communicating step-by-step as things develop. He is a great asset to your company. Sincerely. Thomas Sands.
Everyone was so nice! Glen arranged a ride home for me and the driver was nice as well. My motor home was serviced and ready on time!! Thank you!
Service was excellent. Kate was very helpful and explained each line item and gave me options.
It is the people who make the relationship lasting. Trust and care for years is what I love.
Glen was excellent. Kept us informed about the progress of our service appointment and finished on time.
All went very well. From my arrival to my departure. All my questions were answered. Had to change my appointment twice due to health reasons and the service department was very helpful.
Bill provided me excellent information and customer service. He was very professional in his communication about my vehicle.
Glen is knowledgeable with sprinter vans. Three tires were over inflated 8-10 psi. Two front tires and one rear. My first service was excellent, disappointed with the second service.
Exceptional service and help from highly knowledgeable and experienced staff. Checking in, having the car evaluated, and getting the necessary repairs completed in a timely fashion was done with excellence.
They were correcting a mistake that was made when I had new tires installed quick and easy. I waited and I didn’t ended up not having to pay anything for the repair.
Best service department! Very efficient, from the greeter, the service advisor to the cashier. Excellent!
I had a great experience working with Deric. He was friendly, helpful and made the service stress-free. Provided a quick turnaround as promised. I appreciate the excellent customer service.
The usual great service, appreciated loaner, but went above and beyond to recover a lost ring from deep recesses of the back seat!
Everybody from sales to service has always been attentive, professional and warm in personality. I have nothing but five stars for the entire staff.
Derek was great to work with and everything was completed in the timeframe. He told me, excellent service thank you.! 🤩
Always know what to expect. Timely PU & return service. No hidden charges on service. Clear description of work schedule.
Deric was very helpful in explaining what needed to be done on my car. Sarah was also good at scheduling my appointment and getting me a loaner car.
Customer service is 5 stars!! Very happy using this service center for our car. Thank you!!
The staff is amazing. Tiffany and Adam were great to work with. I will not hesitate to recommend them.
I was pleased with both the sales and service departments. I you are looking for a good dealership this is the one.
Great service and friendly support. Nick and Deric make getting our cars serviced very convenient.
Deric was wonderful very open about the price and what I needed. I felt very comfortable going to him with all of my car questions. My car is running smoothly. Thank you for doing such a great job.
Tiffany is the best at what she does! Every time I need a tune up she is quick to make it happen with a loaner car in place. Her conversation is detailed and personal. I enjoy her personality and professionalism. She works for a great company that should be grateful to have her! Thank you for reading this. It’s important to appreciate good people in this world.
Great Service. Kate Anderson is the best in terms of service, communication and results! She makes coming back to Mercedes Benz Santa Rosa a no brainer.
Competent Professional Helpful A great follow up The above words sum up my experience with Mercedes-Benz Santa Rosa. Derec is great.
Good customer service. Appreciate the recommendation style. Should do. Could do . Good idea. Nice waiting space. Wonderful customer service
Service was excellent. Everyone was very polite and friendly. And the best part, there was co charge.
Employees Very helpful. Did a very good job fixing my car 👍 Highly recommended to my friends.
Their customer service is very satisfactory. Tiffany Weber is a pleasure to deal with. My car is always spotless when I my service is complete🙂
Service is very professional and responsive. They communicate clearly and proactively keep me posted of my vehicle’s status. Very professional!
The office side of this encounter was great, I was not impressed, and felt dismissed by the service tech Parker who felt that the rattling I was hearing in the cabin “definitely “ was from the bolt they found in my tire. I was not aware that a bolt was in mu tire and in fact when I left Mercedes after retrieving my car, I hear a new noise which I am now attributing to this bolt. I had wanted them to look at the captain’s seats in the second row as they have been visibly shaking for the past ... Read More DealerRater - Feb 6, 2026
Deric has proved his great customer service time and time again. This has been a great experience every time.
Ellie was very knowledgeable, professional, friendly & not a pushy sales person. All my questions were answered & I ordered a car from her a week ago later.
Great service courteous skill Tiffany is the besi will use it again Love my sl
Very, very disappointing service experience. Responses were incomplete and untimely. When I expressed concern, nobody followed up.
He was very passive aggressive in explaining everything and when I asked him why it seemed so serious/uptight he responded in a passive aggressive way saying “we’re actually the most laid back dealership I’ve ever worked at” after he had gotten upset about me asking questions about the car I own. He had a trenchcoat and clear painted nails and seemed like he wanted to act the part of the boss instead of improve somebody’s experience. I normally don’t write reviews like this but Mercedes is a very prestige corporation to be having this behavior ... Read More DealerRater - Feb 5, 2026
Friendly, prompt service. I’ve always been treated well. My car has received great service.
Exellent and courteous service— the wait time was even briefer than initially estimated—thank you
I am always very pleased with this dealership. I enjoy having a loaner car. Bill
Great service. Great people. Everyone is friendly and helpful. I will be using this dealership again.
Wonderful Service from Tiffany and Pedro. They did a great job helping me get back on the road after an issue with my battery kept happening. At 94 yrs old it’s no fun being stranded away from home…well at any age really!
Super clean and professional set up and execution. Deric is a great representative of MB.
I showed up without an appointment with a flat tire and they took care of me
I Had a first rate experience from making the appointment to discussion of the work to be performed and the end result. Overall a good experience.
They did a great job answering all my questions, keeping me informed on progress and getting all the timing estimates for the repair
My daughter wrote down on a trip from San Diego to the redwoods car was towed to them. They did everything they could in a timely manner and got her back on the road. Well it was there. The front window was broken on a test drive. they reimbursed me for the window. I highly recommend the integrity of this organization and the quality of their work. DF.
Derek is always very helpful and he explains information clearly Couldn’t ask for better support Thank you
Excellent service and true attention to detail. Appreciated the video and photo updates. Highly recommend.
Brought my car in for an A service. Katie, my service advisor was extremely helpful in selecting services appropriate to how I use my car. Shuttle pickup and delivery was a breeze.
There are hints of luxury throughout the service center. But most of the service center was average.
I have nothing but good things to say about MB of Santa Rosa. Always have a piece of mind when I leave the shop. I'm loving the Videos!!!
Incredible personal service by the rep and also the shuttle driver. Top class and is a reason why I will keep buying from Mercedes in Santa Rosa.
Friendly Kept me informed of work and cost estimates. Provided transportation Nice coffee and snacks in waiting area
Very friendly, helpful, professional we have been in for service many times and they are always very helpful
Always fast and professional service. Always appreciate the availability of a clean and new loaner car for use when car is being serviced.
Everyone is always helpful. It is clean and there are plenty of places to wait.
Excellent service, helpful, friendly staff. Great facility with good shuttle service. My car very clean
I’ve been a client for 22 years and have stayed through 4 cars due their friendly, professional, and personal service. I’ve considered other vehicle makes, but that would mean leaving MB of Santa Rosa’s service dept. Nick, Sara and Bill are tops and genuinely care about me and my car.
I’ve been bring my car to Santa Rosa Mercedes for all my services since we purchased the car. Everyone has always been friendly, kind and helpful. I’ve often needed rides home and also a return ride which has been a great service too.
Very helpful He described what services were needed for the van. Also he described well what repairs were needed to clear the check in engine light for smog.
Super glad I came to this service center, very friendly staff and helpful. Would Recommend!
Ease of dropoff for service, quick turnaround time for completion of service requested, friendly and professional staff.
Mercedes Benz of Santa Rosa has been really great to deal with, especially when I need to get my car in to be serviced and/or for any repairs or concerns I might have. Their staff are always nice and accommodating. Katie Anderson is my Service Advisor and I have nothing but good things to say about her. She makes sure that I am taken care of and all my questions are answered and understood.
I have been taking my car to Santa Rosa Mercedes for all my services and I have always been impressed with how fast and efficient the staff and team are. I wouldn’t trust my car with anyone else.
We always receive great service at this dealership. It is great working with Glen Brown.
Mercedes Benz of Santa Rosa prioritizes customer relationships, service, and continued satisfaction with the dealership and with Mercedes products..
Our service advisor of 2 years Mr. Derrick O'Shaughnessy is excellent. Professional, personable and responsive. Always happy to assist us in understanding what the service is for and where possible working with us on pricing. So far our vehicle has performed flawlessly since we purchased it 2 years ago. That in itself indicates quality build and service personal.
The service department at Santa Rosa MB has very professional staff. In particular, a big shout out to Deric, service advisor, for being extremely helpful and courteous.
Always on time, polite, clean, they wash my car! Loaners, cost is as quoted, friendly
Non emergency appointments are booked close to a month out. The greeting staff was clear and pleasant. Service writer Glen explained the recall and answered several other of my questions as a new MB owner. The waiting areas were clean, comfortable, and varied with drinks and snacks available. Pleasant staff.
I mixed up the date of my appointment and arrived a week early. I was received with a smile and the work was performed without hesitation.
Excellent car service. Transportation to dealer for service and quality of loaner car very helpful.
Bill and his team did an excellent job taking care of the issue that we had is wonderful to deal with and very responsive
Always fits me in whenever I need urgent service wonderful customer care and always gets me rides to and from.
Great customer service! Highly recommend Mercedes of Santa Rosa! Have gone to this location since 2016
Great service, very friendly and knowledgeable staff. We come from San Rafael for their service.
Katie Anderson is the most unprofessional service advisor we’ve ever worked with representing a Mercedes Benz dealership. She talks in circles, attempts to up-charge constantly and then can’t remember what she told you.
Derick O'Shaughnessy is a great associate representative for you & is the reason I come back for all my service with you....great communication, follow up, & a positive response to difficult problems...